faq

1 hey! how do i order from doze?

to place an order, simply add the item you want to your cart and proceed to checkout.

we recommend creating a doze account to enjoy a faster checkout experience and easily track your orders.

after placing your order, you will receive a confirmation email. once your order ships, you’ll receive another email with tracking information.

if you have any issues placing an order, please contact our customer care team.

2 what payment methods do you accept?

we currently accept the following payment methods:

all transactions are securely processed using encrypted connections to protect your personal and payment information.

3 i want a discount. can i get a promo code?

we occasionally offer special promotions and exclusive codes to subscribers.

to receive updates and promotions, please subscribe to our newsletter.

only one promo code can be used per order.

4 can i pre-order an item that is sold out?

if pre-orders are available for a product, the option will appear directly on the product page.

pre-ordering allows you to reserve an item before it becomes available for shipment. estimated shipping dates will be listed on the product page.

please note that shipping dates are estimates and may change.

5 how can i take care of my doze product?

our products are made with carefully selected materials and craftsmanship.

to keep your doze item in the best condition:

natural wear over time is part of the product’s character.

6 the item i bought is cheaper now. what can i do?

we offer price adjustments within 7 days of delivery if:

approved adjustments will be refunded to the original payment method.

price adjustments are not available for items purchased during promotions or sales.

7 customer care

if you have any questions regarding orders, shipping, or products, please contact our customer care team.

we’re here to help.

Your cart is empty